(Domestic) – For parcels up to 2kg we use Royal Mail and over 2kg we use FedEx
(International) – The same rules apply here, up to 2kg would be DHL/Royal Mail and over 2kg we use DHL/TNT
Our choice of courier is determined by several factors. Primarily being the weight. However if it is an international order then it automatically gets allocated to the best option available. The price of product is usually irrelevant when allocating a courier however if it is a particularly high value order we can ensure it is on a tracked and signed service. However the majority of our products get sent out tracked as standard.
Tax when shipping abroad
We charge VAT on all freight but duty VAT will be charged as standard.
Depending on the size of the order we will send it out in the most appropriate way possible. For example if you order 2 cases then we would simply put that in a box/mailing bag. Alternatively if you buy 2 bars we would use a letterbox pack.
We offer bespoke services including leaflets, customer notes, and hamper displays along side a standard service.